Utilizing technology to provide supplemental support to frontline staff and individuals served at Vista Care
Vista Support Center
Achieving Greater Independence For Those We Serve
The Vista Support Center (VSC) allows trained professionals to engage individuals when support is needed. These services are designed to enhance a member’s independence and community participation through real-time support using two-way communication and non-invasive monitoring technology.
Benefits of the VSC
- Medication Passes
- Time of day
- Daily Check-Ins
- Our professionals call once a day to check in.
- Routine Reminders
- Medical appointments, bed times, meal times.
- ADL Promoting
- Bathing, home cleaning, oral hygiene.
- How it Works
- Whether it’s a pressing issue or simply needing someone to talk to, our Remote Support Professionals are available between the identified time frame to provide the assistance and comfort you need.
- The Right Fit
- This service is great for individuals who may need support in the evening hours or while they are home alone.
- Service need identified: On- Demand services between the hours 7pm and 10pm.
- 24/7 Support
- Remote Support can be a 24/7 services so individuals supported and their families can have peace of mind knowing that help is available around the clock.
- Live Help
- Our professionals are live people who can respond to emergencies and requests. They provide a quick check-in and can escalate any issues they may encounter.
- Support System
- Your support system can include family, friends, caregivers, case managers, building managers, etc.
Safety, Comfort, & Independence
A lot goes into providing the BEST CARE. At The Vista Support Center, we understand that and are here to make things easier for individuals and staff. The VSC staff are highly trained on how to respond such as elopement, medication safety and compliance, and behavior escalation. Our goal is to ensure individuals are safe, comfortable, and can maintain as much of their independence as possible.
Variety of Technologies
- Motion sensors
Stove/cooking
Medication Support
Exterior security cameras
Two-way audio intercoms
Automatic reminder systems
Contact sensors for doors & windows
Personal emergency response systems (PERS)
To maximize the support we offer, we plan to add more technology in the future, including two-way video intercom, assistive technology items, and more.
Support for Every Situation
Day or night, VSC is there to offer support. With the use of innovative technology, we are well-equipped to adapt to each person’s individual needs. We can address a range of concerns, including elopement, communication, cooking/kitchen use, food access, bathroom/nighttime falls, cueing, medication safety/compliance, sleep patterns, increased independence, behavioral escalation, and data collection. Additionally, the VSC will be a central communication hub for the direct support professional (DSP). The DSP Hotline acts as a secondary support, offering guidance on specific topics, and functioning as a triage and communication liaison for front-line staff. No matter what or when the situation is, VSC’s professional and supportive staff are here to help.
For additional information regarding Vista Care’s Technology Support Services
